Automated Returns Processing
and Recommerce Solution

Turn challenged inventory into recovered revenue — get 100% of your returns sold instead of losing value or sending them to a landfill.

Upstream returns management illustration
$1T
U.S. retail returns annually (NRF, 2025)
16.9%
of all retail sales are returned
30%
labor efficiency gains
$24B–$45B
in documented returns logistics savings possible

What is Upstream?

Upstream is an inventory intake and processing solution that identifies, triages, and recovers value from returns, overstock, or challenged inventory. Each item gets automatically routed to its highest-value recovery channel.

Built for the warehouse floor
Anyone can intake, identify, and process items using existing hardware — barcode scanners, label printers, or a mobile device — right on the floor — no technical expertise required.

Six Reasons to Choose Upstream.

Works with Existing Hardware

Works with Existing Hardware

Use the scanners, label printers, and mobile devices already in your warehouse. Step-by-step guided procedures ensure consistency no matter who's running it.

Multi-Channel Recovery

Multi-Channel Recovery

Each item is automatically routed to its highest-value channel — eBay, Amazon, Shopify, or Vendidit's own marketplace. AI-powered triage sorts by condition: retail, DTC, or bulk liquidation.

Dashboard Visibility

Dashboard Visibility

Real-time dashboards show where every item is in the process, which channels are being used, and when items sell. You and your clients get full visibility at every stage.

Lower Item Touchpoints

Lower Item Touchpoints

Less variance and errors cuts processing time and cost. Automated routing means fewer hands on each item, keeping your inventory moving.

Nothing Gets Lost

Nothing Gets Lost

Track item locations by shelf, pallet, and lot number across multiple warehouses.

Fair Pricing

Fair Pricing

We make money when you do. Aligned incentives.

How Upstream Works

From intake to recovery — every item, every time.

1

Intake

Process items into Upstream using your existing warehouse hardware.

  • Works with barcode scanners, label printers, and mobile devices
  • Instantly generate barcodes and print labels on the floor
  • Step-by-step guided workflow. No technical expertise required
2

Identify

Get instant product intelligence on every item as it's processed.

  • AI image recognition pulls product data automatically
  • Ties items to existing WMS records and knows exactly who it belongs to
  • Group and sort items into pallets by lot, condition, or destination
  • Unknown items are categorized, nothing falls through the cracks
3

Triage by Condition

Upstream automatically triages items based on condition — customizable to your operation.

  • Rules-based routing: retail return, direct-to-consumer, or liquidation
  • Customize triage thresholds to match your clients or workflows
Great Shape Back to Retail
Lightly Used Direct to Consumer
Lower Quality Liquidated / auctioned in bulk
4

List & Recover

Automatically list items across multiple marketplaces and recovery channels.

  • eBay, Amazon, Shopify, Vendidit, and more.
  • Each item routed to the channel with the highest recovery value
  • Bulk liquidation handled automatically for lower-condition items
5

Maximize Recovery

Drive revenue from every item — and give your clients the visibility they need.

  • Real-time dashboards track items from intake through sale
  • Clients see item status, channel, and sale data — no follow-up calls needed
  • 100% of items get sold, returned to retail, or liquidated
WMS integration

DON'T HAVE A WMS?
WE'VE GOT YOU COVERED.

Product intelligence Condition triaging Real-time dashboards

Upstream comes bundled with native internal functionality designed to handle the complexity of one-off returns, recommerce items, and individual inventory.

Integrates with eBay, Amazon, Shopify, B-Stock, and more.

Already have a WMS?  Upstream layers in with minimal integration required.

Built for the People Doing the Work

Not a cost center. A revenue engine.

3PLs

3PLs

Standardize returns handling across clients with zero guesswork.

Retailers and Brands

Retailers & Brands

Turn challenged inventory into a revenue stream — stop writing off losses and start recovering margin.

Warehouse Operators

Warehouse Operators

Replace manual, inconsistent processes with a mobile-first system anyone can run.

Why Not Legacy Methods?

Traditional inventory processing is slow, costly, and wasteful. Here's how Upstream compares.

Legacy Methods
Processing Time
240+ days
Under 24 hours
Recovery Rate
15–30¢ on the dollar
Highest-value channel routing
Item Touches
5–7 per item
2 touches per item

Start managing your returns the right way.

Discover how easy it is to integrate Upstream into your current system.

Let's get in contact.

What are you interested in?
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